FAQ

Creating your Threelz Casino account is quick and straightforward. Simply visit our registration page and provide basic information including your full name, email address, phone number, and date of birth. You'll need to create a secure password and agree to our terms and conditions. Once you complete the registration form, verify your email address by clicking the confirmation link sent to your inbox. This step activates your account and automatically credits you with our generous welcome bonus of 3,000 Gold Coins plus 3 Sweeps Coins – no deposit required. Make sure all personal information matches your government-issued ID, as this will be important during the verification process if you decide to redeem prizes later. The entire registration process typically takes less than five minutes, and you can start playing immediately after email verification.

Gold Coins (GC) are our virtual currency used for entertainment purposes only. These coins allow you to play all our games and enjoy the full casino experience, but they cannot be redeemed for real prizes or cash. You'll receive Gold Coins through daily login bonuses, purchases, and various promotional offers. Sweeps Coins (SC) are our premium currency that can be redeemed for real prizes, including cash rewards. You earn Sweeps Coins as complimentary bonuses when purchasing Gold Coin packages, through special promotions, or as part of your welcome bonus. These coins provide the same gaming experience as Gold Coins but with real prize redemption potential. Both currencies work identically when playing games – the main difference lies in redemption eligibility. VIP members receive priority processing when redeeming Sweeps Coins for prizes, making the experience even more rewarding for our most active players.

Your welcome bonus activates automatically upon successful account registration – no bonus codes or deposits required. You'll instantly receive 3,000 Gold Coins plus 3 Sweeps Coins, giving you plenty of virtual currency to explore our extensive game library. The Gold Coins let you try various slots, table games, and live dealer options without any financial commitment. The 3 Sweeps Coins provide your first opportunity to play with redeemable currency, potentially leading to real prize winnings from day one. This no-deposit bonus demonstrates our confidence in providing an exceptional gaming experience. There's no time pressure to use these coins immediately – they remain in your account until you're ready to play. However, some players aren't eligible in certain states including Idaho, Louisiana, Michigan, Montana, Nevada, Washington, Connecticut, Alabama, and Kentucky due to local regulations.

Every time you log into your Threelz Casino account, you'll receive 10,000 Gold Coins as our daily login bonus. This generous daily reward ensures you always have virtual currency available for gaming, even if you haven't made any recent purchases. The daily bonus activates automatically – simply log in and the coins appear in your account balance. There's no limit to how many consecutive days you can claim this bonus, making it perfect for regular players who want consistent gaming opportunities. Additionally, we occasionally surprise players with mystery bonuses upon login. These random rewards vary in amount and type, adding an element of excitement to your daily casino visits. The mystery bonus system keeps the experience fresh and rewarding for our loyal community members.

Threelz Casino accepts major payment methods including Visa and MasterCard for Gold Coin purchases. All transactions are processed in US dollars, making it convenient for American players to manage their accounts without currency conversion concerns. For deposits, simply navigate to the purchase section, select your preferred Gold Coin package, and complete the secure checkout process. Your Gold Coins are credited immediately, along with any complimentary Sweeps Coins included with your purchase package. Prize redemptions from Sweeps Coins follow a verification process to ensure compliance with regulations. You'll need to complete account verification and meet minimum redemption thresholds. VIP members enjoy priority processing for all redemption requests, typically receiving faster service than standard players.

Wagering requirements determine how many times you must play through bonus funds before becoming eligible for prize redemptions. At Threelz Casino, these requirements apply specifically to Sweeps Coins earned through bonuses and promotions. Different games contribute differently toward meeting wagering requirements. Slots typically contribute 100% of each bet, while table games may contribute less. This system ensures fair play while giving you multiple ways to satisfy the requirements through your preferred game types. The good news is that wagering requirements only apply to bonus Sweeps Coins, not those you earn through Gold Coin purchases. Once you meet the requirements for any bonus Sweeps Coins, they become fully redeemable for prizes just like purchased Sweeps Coins.

Absolutely! Threelz Casino is fully optimized for mobile play across all devices including smartphones and tablets. Our responsive design ensures smooth gameplay whether you're using iOS, Android, or any other mobile platform. The mobile experience includes access to our complete game library, account management features, customer support, and bonus claiming capabilities. You can make purchases, check your balance, and redeem prizes directly from your mobile device with the same security and functionality as desktop play. No app download is required – simply visit our website through your mobile browser and log in to your account. The platform automatically adjusts to your screen size and device capabilities, providing an optimal gaming experience regardless of how you choose to play.

Threelz Casino partners with industry-leading software providers including Evoplay, Fantasma Games, Habanero, KA Gaming, Playson, Red Rake Gaming, Relax Gaming, and Turbo Games. This diverse portfolio ensures high-quality games across all popular categories. Our game library spans hundreds of slots with various themes, paylines, and bonus features. You'll find classic fruit machines, modern video slots, progressive jackpots, and innovative game mechanics. Table game enthusiasts can enjoy multiple variants of blackjack, roulette, baccarat, and poker. Live dealer games bring authentic casino atmosphere to your screen with real dealers streaming in high definition. These games combine the convenience of online play with the social interaction and excitement of traditional casino gaming, all available 24/7.

Yes, Threelz Casino operates under proper licensing and regulatory oversight to ensure fair play and player protection. Our licensing ensures compliance with applicable laws and regulations governing social casino operations in the United States. We use certified random number generators (RNGs) for all our games, guaranteeing fair and unpredictable outcomes. Regular audits by independent testing agencies verify that our games meet industry standards for fairness and randomness. Our commitment to responsible gambling includes self-exclusion tools, deposit limits, and resources for players who need assistance. We also maintain strict data protection protocols and secure payment processing to safeguard your personal and financial information.

Account verification, also known as KYC (Know Your Customer), is required before redeeming any prizes from Sweeps Coins. This process confirms your identity and ensures compliance with anti-money laundering regulations and prize redemption laws. You'll need to provide a government-issued photo ID, proof of address dated within the last 90 days, and potentially additional documentation depending on your redemption amount. All documents must clearly show your name, address, and other details matching your account information. The verification process typically takes 24-72 hours once you submit all required documents. Our security team reviews each submission carefully to protect both you and the platform. VIP members often receive expedited verification processing as part of their enhanced service benefits.

Threelz Casino offers multiple customer support options to address your questions and concerns promptly. Our primary support channel is email at support@threelz.com, where our knowledgeable team handles everything from account issues to game questions. We also provide live chat support directly through our website for immediate assistance during business hours. The chat feature connects you with trained representatives who can resolve most issues in real-time, making it ideal for urgent concerns or quick questions. For complex issues or detailed inquiries, email support often provides the most comprehensive assistance. Our support team typically responds to emails within 24 hours, and often much faster during peak hours. All communications are handled professionally and confidentially.

Threelz Casino is committed to promoting responsible gambling practices and provides various tools to help you maintain control over your gaming activities. These include self-exclusion options, cooling-off periods, and spending limit recommendations. You can set daily, weekly, or monthly limits on Gold Coin purchases to help manage your entertainment budget. Our platform also provides reality checks and session time reminders to help you stay aware of how long you've been playing. If you need additional support, we provide links to professional gambling addiction resources and counseling services. Remember that gaming should always remain fun and entertaining – if it becomes stressful or problematic, these tools and resources are here to help you regain control.